Necessary skills for Customer Service Manager: skills and requirements
General requirements of a Customer Service Manager
• Bachelor’s degree in business, communication, or related field
• At least 5 years of experience in customer service management
• Proven track record of developing and implementing successful customer service solutions
• Excellent communication and interpersonal skills
• Strong problem solving and decision making skills
Skills and Behaviours for a Customer Service Manager
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Service
Complaint Management
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Developing others
Coaching others to succeed
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others