Necessary skills for Customer Service Director: skills and requirements
General requirements of a Customer Service Director
• Bachelor's degree in business administration or related field
• Minimum of 5 years of experience in customer service management
• Proven track record of successfully leading and developing a customer service team
• Strong communication and interpersonal skills
• Proficient in customer relationship management (CRM) software and other relevant tools
Skills and Behaviours for a Customer Service Director
CRM
CRM
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Management
Customer Success
Customer Service
Complaint Management
Process Improvement
Process Improvement
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Written Communication
Emails
Written communication
Analytical thinking
Gathering information and data
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Developing others
Coaching others to succeed
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others