Necessary skills for Customer Service Agent: skills and requirements
General requirements of a Customer Service Agent
• Excellent customer service and communication skills
• Proficient in the use of computers and relevant software programs
• Ability to manage challenging customer situations effectively
• Ability to follow instructions and procedures
• Previous customer service experience preferred
Skills and Behaviours for a Customer Service Agent
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Service
Complaint Management
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs