What is a Customer Service Agent doing? Job description and responsibilities

What does a Customer Service Agent do?

We are looking for a motivated, customer-focused individual to join our team as a Customer Service Agent. This role is responsible for providing outstanding customer service, managing customer inquiries and complaints, and resolving customer issues in a timely and efficient manner. The successful candidate must have strong communication and interpersonal skills, be able to work independently and as part of a team, and have a positive attitude. If you have experience in customer service and are looking for an opportunity to use your skills to make a difference, this may be the right job for you.

Responsibilities of Customer Service Agent

1. Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.

2. Assist customers with product/service related questions, complaints, and requests.

3. Document customer interactions in customer service database.

4. Ensure customer satisfaction by providing accurate and timely assistance.

5. Promote additional products and services to customers.

6. Process orders, returns, exchanges, and refunds.

7. Resolve customer complaints in a professional and courteous manner.

8. Utilize problem-solving skills to diagnose and resolve customer issues.

9. Research and identify solutions to customer inquiries.

10. Provide feedback to management on customer service issues and trends.