Necessary skills for Customer Care Manager: skills and requirements
General requirements of a Customer Care Manager
• Bachelor's degree in customer service, business, or a related field
• 5+ years of experience in customer service and/or customer relations
• Demonstrated ability to manage and motivate a team of customer service representatives
• Excellent problem-solving and communication skills
• Proficiency in using customer relationship management software (CRM)
Skills and Behaviours for a Customer Care Manager
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Service
Complaint Management
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Developing others
Coaching others to succeed
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others