What is a Customer Care Manager doing? Job description and responsibilities

What does a Customer Care Manager do?

The Customer Care Manager is a key position within our organization, responsible for leading a team of customer service representatives and providing an exceptional customer experience. This individual will be expected to build strong relationships with customers and colleagues, manage customer service operations and ensure that all customer inquiries are handled in a timely and efficient manner. The successful candidate will be knowledgeable in customer service best practices, demonstrate strong leadership skills, and possess excellent communication and problem-solving abilities.

Responsibilities of Customer Care Manager

1. Develop and implement customer service policies and procedures
2. Monitor customer service performance, analyze customer feedback, and take corrective action when needed
3. Develop and maintain customer service standards
4. Manage customer service staff and provide training as needed
5. Address customer service issues and take appropriate action
6. Develop customer service strategies that promote company growth
7. Establish and maintain customer relationships
8. Monitor customer service trends and develop plans to capitalize on opportunities
9. Analyze customer service data to identify areas for improvement
10. Work with other departments to ensure customer satisfaction