Necessary skills for Customer Care Agent: skills and requirements
General requirements of a Customer Care Agent
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to work well with others
• Ability to handle customer inquiries and complaints in a professional manner
• Knowledge of customer service principles and practices
• Ability to multi-task, prioritize, and manage time effectively
Skills and Behaviours for a Customer Care Agent
Administrative Assistance
Data Entry
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Satisfaction
Customer Support
Customer Service
Complaint Management
Prospecting
Cold calling
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Communicating information
Asking the right questions
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Self awareness & Self Management
Being reliable
Maintaining Integrity and Accountability