Necessary skills for Cruise Worker: skills and requirements
General requirements of a Cruise Worker
• High school diploma or equivalent
• Previous experience in customer service or hospitality industry preferred
• Ability to work in a fast-paced and dynamic environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and ability to handle difficult situations with patience and professionalism
Skills and Behaviours for a Cruise Worker
Customer Service
Customer Service
Communicating information
Active Listening
Asking the right questions
Communicating effectively with others
Giving and receiving feedback
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Problem solving
Making fact based decisions to solve problems
Working with others to solve problems