Necessary skills for Cruise Ships Staff: skills and requirements
General requirements of a Cruise Ships Staff
• Previous experience working on a cruise ship or in the hospitality industry
• Excellent customer service and communication skills
• Ability to work in a fast-paced and multicultural environment
• Strong problem-solving and conflict resolution skills
• Flexibility to work long hours, including weekends and holidays
Skills and Behaviours for a Cruise Ships Staff
Customer Service
Customer Service
Communicating information
Active Listening
Asking the right questions
Communicating effectively with others
Giving and receiving feedback
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Problem solving
Making fact based decisions to solve problems
Working with others to solve problems