Necessary skills for Courier: skills and requirements
General requirements of a Courier
• High school diploma or equivalent
• Valid driver's license and clean driving record
• Excellent time management and organizational skills
• Ability to lift and carry heavy packages up to 50 pounds
• Strong communication and customer service skills
Skills and Behaviours for a Courier
Customer Service
Complaint Management
Ground Transportation
Deliveries
Dispatching
Fleet Management
Forklifts
LTL Shipping
Rail Transport
Truck Driving
Trucking
Inventory Management
Inventory Control
Inventory Management
Managing Orders
Product Assortment
Stock Management
Quality Standards
ISO 14000
ISO 14001
ISO 31011
ISO 31011
ISO 31011
ISO 31011
ISO 9000
ISO 9001
OHSAS 18001
Quality Standards
Warehousing
Packaging
Product Storage
Warehousing
Workplace Safety
Firefighting
Personal protective equipment
Physical Security
Safety Awareness
Surveillance
Workplace Safety
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Planning and organizing
Goal setting, planning and priorization
Taking timely actions to ensure obligations are met
Problem solving
Identifying and anticipating problems
Implementing solutions
Making fact based decisions to solve problems
Working with others to solve problems