What is a Client Success Manager doing? Job description and responsibilities

What does a Client Success Manager do?

The Client Success Manager is responsible for fostering and maintaining successful relationships with our clients by providing excellent customer service, resolving customer issues and providing innovative solutions. The successful candidate will have exceptional interpersonal and communication skills, be highly organized and proactive, and have a strong understanding of customer service principles and practices. The Client Success Manager will be responsible for ensuring customer satisfaction and loyalty, as well as pursuing opportunities to increase customer value. This role is critical in helping our clients meet their business objectives.

Responsibilities of Client Success Manager

1. Develop and manage relationships with clients to ensure customer satisfaction and positive outcomes
2. Analyze customer feedback to identify areas for improvement and develop strategies for increasing customer loyalty
3. Monitor customer performance and provide guidance in order to optimize customer experience
4. Implement customer retention strategies to reduce customer attrition
5. Track customer activity and trends to identify potential opportunities for growth
6. Maintain customer records and documents in CRM systems
7. Develop customer strategies and initiatives to drive customer engagement and usage
8. Identify and develop business opportunities to increase customer value
9. Provide technical support and troubleshooting to ensure customer success
10. Prepare and present customer reports to key stakeholders