What is a Client Service Manager doing? Job description and responsibilities

What does a Client Service Manager do?

The Client Service Manager is responsible for overseeing and managing client relationships, ensuring exceptional service delivery, and driving client satisfaction. This role involves collaborating with cross-functional teams to address client needs, resolving issues, and identifying opportunities for growth. The Client Service Manager reports directly to the Director of Client Services.

Responsibilities of Client Service Manager

• Building and maintaining strong relationships with clients to ensure their satisfaction and loyalty.
• Acting as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Collaborating with internal teams to develop and implement strategies to meet clients' needs and objectives.
• Monitoring and analyzing client performance metrics to identify areas for improvement and proactively offering solutions.
• Conducting regular client meetings and presentations to provide updates on project progress and discuss future plans.
• Managing client contracts, including negotiating terms and conditions, renewals, and upselling opportunities.
• Resolving any conflicts or issues that may arise between the company and clients, ensuring a positive resolution.
• Keeping up-to-date with industry trends and market conditions to provide valuable insights and recommendations to clients.
• Training and mentoring junior client service team members to enhance their skills and knowledge.
• Collaborating with the sales team to identify and pursue new business opportunities with existing clients.