Necessary skills for Client Relationship Manager: skills and requirements
General requirements of a Client Relationship Manager
• Bachelor's degree in sales, marketing, business or related field
• 5+ years of experience in client relationship management
• Excellent written and verbal communication skills
• Proven track record of successful client relationships
• Strong problem-solving and conflict resolution skills
Skills and Behaviours for a Client Relationship Manager
CRM
CRM
Hubspot CRM
Oracle CRM
Pardot
Pipedrive
Salesforce CRM
SugarCRM
Zoho CRM
Contract management
Contract Management
Contract Terms
Customer Management
Key account management
Growth Strategies
Customer Acquisition
Sales Strategy
Lead Management
Cross Sell
Up Sell
Sales presentations
Objections
Product Demonstration
Sales Pitch
Sales Presentations
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Developing others
Coaching others to succeed
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others
Negotiation
Closing deals
Leading win-win discussions
Relationship Building
Establishing rapport and building trust
Growing network and relationships
Nurturing long term relationships