What is a Client Relationship Manager doing? Job description and responsibilities

What does a Client Relationship Manager do?

The Client Relationship Manager is a key role within our organization, responsible for developing and maintaining strong relationships with our clients. This position requires an individual with excellent communication, relationship building and interpersonal skills, as well as a deep understanding of the customer service industry. The Client Relationship Manager will work closely with clients to ensure that their needs are met and that their expectations are exceeded. This position requires a professional who is able to effectively manage multiple tasks and prioritize client needs. The successful candidate will be highly organized, detail-oriented, and possess strong problem-solving skills.

Responsibilities of Client Relationship Manager

1. Develop and maintain strong relationships with clients to identify and address their needs.
2. Develop and present customized client solutions to meet and exceed client expectations.
3. Monitor client satisfaction and ensure timely resolution of customer complaints.
4. Analyze and interpret customer feedback to identify areas of improvement.
5. Collect, track, and report client engagement and performance metrics.
6. Stay current with industry trends and best practices to ensure clients are receiving the best service.
7. Collaborate with internal teams to ensure client requirements are met.
8. Maintain client records and provide accurate, up-to-date information.
9. Develop and implement strategies to increase client loyalty and retention.
10. Identify and pursue new business opportunities with existing clients.