What is a Client Care Manager doing? Job description and responsibilities

What does a Client Care Manager do?

We are looking for an experienced and motivated Client Care Manager to join our team. The ideal candidate will be an organized, detail-oriented professional with excellent customer service skills and a passion for helping others. The Client Care Manager will be responsible for overseeing client relations and providing exceptional customer service to our clients. They will be the primary contact for all client inquiries and will be the liaison between our clients and other departments. The Client Care Manager will ensure that our clients receive the highest level of service and satisfaction, while providing exceptional customer service and resolving any issues that may arise.

Responsibilities of Client Care Manager

1. Develop and implement strategies to increase customer loyalty and satisfaction.
2. Monitor customer feedback and respond quickly to any customer complaints.
3. Develop and maintain relationships with clients, while maintaining high standards of customer service.
4. Ensure that customer inquiries are handled efficiently and in a timely manner.
5. Manage customer inquiries, complaints and feedback, escalating if necessary.
6. Ensure that customer service and client relations are always of the highest standard.
7. Gather feedback from customers to improve service and customer experience.
8. Monitor trends in customer service and use data to inform decisions and strategies.
9. Develop customer service standards and create policies and procedures for customer interaction.
10. Supervise customer service staff, providing guidance, support and training when necessary.