Necessary skills for Call Center Representative: skills and requirements
General requirements of a Call Center Representative
•Strong verbal and written communication skills
•Proficiency in customer service and problem-solving
•Ability to multi-task and work efficiently in a fast-paced environment
•Knowledge and understanding of call center systems and procedures
•Ability to take initiative and remain composed in stressful situations
Skills and Behaviours for a Call Center Representative
Administrative Assistance
Data Entry
Customer Management
Client Relations
Customer Service
Complaint Management
Customer Service
Monitoring & Evaluation
Monitoring
Reports
Prospecting
Cold calling
Prospect Qualification
Sales prospecting
Telemarketing
Verbal Communication
Oral Communication
Communicating information
Asking the right questions
Influencing and persuading others
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs