Necessary skills for Call Center Representative: skills and requirements

General requirements of a Call Center Representative

•Strong verbal and written communication skills
•Proficiency in customer service and problem-solving
•Ability to multi-task and work efficiently in a fast-paced environment
•Knowledge and understanding of call center systems and procedures
•Ability to take initiative and remain composed in stressful situations

Skills and Behaviours for a Call Center Representative

Administrative Assistance
Data Entry
Customer Management
Client Relations
Customer Service
Complaint Management Customer Service
Monitoring & Evaluation
Monitoring Reports
Prospecting
Cold calling Prospect Qualification Sales prospecting Telemarketing
Verbal Communication
Oral Communication
Communicating information
Asking the right questions Influencing and persuading others
Customer Orientation
Demonstrating positive attitude towards resolution Solving customer issues within timelines Understanding customer needs

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