Necessary skills for Assistant Retail Store Manager: skills and requirements
General requirements of a Assistant Retail Store Manager
• Previous experience as an assistant retail store manager or similar role
• Knowledge of customer service principles and practices
• Ability to lead and motivate a team
• Proficiency in Microsoft Office and POS software
• Excellent organizational and communication skills
Skills and Behaviours for a Assistant Retail Store Manager
Customer Service
Complaint Management
Customer Service
Personnel Management
Attendance Management
Employee Fairness
Employee terminations
Employment contracts
Engagement Surveys
Exit interviews
HR Policies
Policy & Compliance Management
Company Policies
Compliance Management
Policy Control
Retail Operations
Merchandising
Store Management
Visual merchandising
Sales
Retail Sales
Sales & Operations Planning (S&OP)
Sales & Operation Planning
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Problem solving
Identifying and anticipating problems
Implementing solutions
Making fact based decisions to solve problems
Working with others to solve problems