Necessary skills for After sales Manager (Industrial Machinery): skills and requirements
General requirements of a After sales Manager (Industrial Machinery)
• Bachelor's degree in engineering or a related field
• Minimum of 5 years of experience in after-sales management within the industrial machinery industry
• Strong knowledge of industrial machinery products and their maintenance and repair processes
• Excellent communication and interpersonal skills to effectively liaise with customers and internal teams
• Proven track record in driving customer satisfaction and achieving after-sales targets
Skills and Behaviours for a After sales Manager (Industrial Machinery)
CRM
CRM
Customer Management
Client Relations
Key account management
Lead Management
Cross Sell
Machine automation
PLC development
Maintenance & Repair
Electrical Repairs
Hydraulic system repair
Maintenance equipment
Mechanical Repair
Preventive Maintenance
Project management
Project Coordination
Stakeholder Management
Negotiation
Closing deals
Leading win-win discussions
Problem solving
Identifying and anticipating problems
Making fact based decisions to solve problems
Working towards resolution
Working with others to solve problems
Relationship Building
Establishing rapport and building trust
Nurturing long term relationships
Self awareness & Self Management
Self motivation, self confidence and wellness