Necessary skills for After sales Manager (Industrial Machinery): skills and requirements

General requirements of a After sales Manager (Industrial Machinery)

• Bachelor's degree in engineering or a related field
• Minimum of 5 years of experience in after-sales management within the industrial machinery industry
• Strong knowledge of industrial machinery products and their maintenance and repair processes
• Excellent communication and interpersonal skills to effectively liaise with customers and internal teams
• Proven track record in driving customer satisfaction and achieving after-sales targets

Skills and Behaviours for a After sales Manager (Industrial Machinery)

CRM
CRM
Customer Management
Client Relations Key account management
Lead Management
Cross Sell
Machine automation
PLC development
Maintenance & Repair
Electrical Repairs Hydraulic system repair Maintenance equipment Mechanical Repair Preventive Maintenance
Project management
Project Coordination Stakeholder Management
Negotiation
Closing deals Leading win-win discussions
Problem solving
Identifying and anticipating problems Making fact based decisions to solve problems Working towards resolution Working with others to solve problems
Relationship Building
Establishing rapport and building trust Nurturing long term relationships
Self awareness & Self Management
Self motivation, self confidence and wellness

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